Shipping & Returns

Shipping
All of our goods are sent by either Sagawa/Kuroneko or the post office depending on which service you choose. Orders are sent out 6 days a week and are normally processed the same day as they are received. We will inform you by email when your order has been sent and you should receive your order within a day or so (location dependent).

We will forward on any tracking number for your parcel so you know where the item is and can track it.

Returns
In the unlikely event that you are unhappy with your order please contact us to resolve any issues in the first instance by email, we will be happy to offer a full refund on receipt of returned goods.

Return postage costs of goods are to be paid by the customer.